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HIPAA UPDATE: KEY ASPECTS, IMPACT
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Implications of the Health Insurance Portability and Accountability Act (HIPAA) of 1996 are widespread and multifaceted. Here is an update on key information and the status of those aspects that concern ASHRM members and their business associates. (A copy of the final rule may be obtained at http://aspe.hhs.gov/admnsimp/index.htm.)
Electronic/transaction provisions
HIPAA requires the U.S. Department of Health and Human Services (HHS) to adopt national standards for conducting health care transactions electronically. By ensuring consistency throughout the industry, these national standards will make it easier for health plans and for doctors, hospitals and other health care providers to process claims electronically. The original deadline for compliance was Oct. 16, 2002 for all covered entities except small health plans, which by law had an additional year. Last year, in the Administrative Simplification Compliance Act, Congress authorized an extension to Oct. 16, 2003 for those covered entities required to comply in 2002. To obtain the extension, a covered entity must submit a compliance plan on or before Oct. 15, 2002.
The model compliance plan, and instructions on how to complete it, is available at www.cms.hhs.gov/hipaa/hipaa2/default.asp. Electronic submission capability will be available soon on the Web site. The model and instructions also will be published in the Federal Register soon. Every covered entity will also have the option of submitting an extension plan that provides equivalent information. Instructions can be found on the Web site.
Covered entities (except for small health plans) that do not submit a plan must comply with the electronic transactions rule by Oct. 16, 2002. Small health plans with less than $5 million in receipts have until October 2003 to comply and do not need to submit a compliance plan.
Privacy provisions
On March 21, HHS issued a notice of proposed rulemaking (NPRM) that modifies and clarifies provisions of HIPAA's privacy regulations. Among the modifications and clarifications, HHS has proposed:
- to strengthen notice provisions and remove consent requirements hindering access to care
- to maintain the "minimum necessary" rule, while allowing treatment-related conversations
- to assure appropriate parental access to their children's records; and
- to prohibit use of records for marketing, while allowing appropriate communications.
Additionally, the proposed revisions seek to simplify the rule's paperwork requirements while preserving its strong privacy protections by assuring privacy without impeding research, providing model business associate provisions, and simplifying authorizations.
HHS is accepting comments on the NPRM for a limited time. HHS has published suggested revisions to the HIPAA privacy regulations, which can be found at the Federal Register's Web site, www.access.gpo.gov/su_docs/aces/aces140.html, under "Proposed Rules, 03/27/2002." In addition, the ASHRM Web site, www.ashrm.org, includes a link to highlights from the American Hospital Association and a model comment letter for members to adapt.
Security provisions
HIPAA mandates new security standards to protect individuals' health information, while permitting the appropriate access and use of that information by health care providers, clearinghouses and health plans. HIPAA also mandates that a new standard be used where an electronic signature is employed in the transmission of a HIPAA standard transaction. Proposed regulations were released a few years ago. Final security regulations are expected in 2002, with 26 months from time of final regulation release for implementation by all covered entities, including providers.
What this means
Risk managers should be aware of the anticipated timeline for HIPAA compliance and consult regularly with their organization's CEO, legal counsel and privacy/compliance officer to ensure protections for patients and the organization. In addition, risk managers should be familiar with state laws pertaining to privacy of health information to determine, along with state hospital association colleagues, the impact of state preemptions on compliance with the federal rules.
JCAHO REVISES STANDARD
ON DELEGATION OF RESTRAINT OR SECLUSION
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An important change recently announced by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) affects the delegation of restraint or seclusion orders.
Effective July 1, JCAHO Standard TX.7.1.5 in the Comprehensive Accreditation Manual for Hospitals, which allows restraint or seclusion use for behavioral health care reasons ordered by a licensed independent practitioner (LIP), will permit LIPs to delegate to physician assistants and nurse practitioners:
- responsibility for writing restraint and seclusion order
- performance of in-person evaluations of patients in restraint and seclusion.
JCAHO publicized the revision in the February 2002 edition of its Online Newsletter, www.jcaho.org.
This standard applies to behavioral health care settings (such as freestanding psychiatric hospitals, psychiatric units in general hospitals, and residential treatment centers) and non-behavioral health care settings (within a hospital other than a psychiatric unit). Additionally, under the Centers for Medicare and Medicaid Services' (formerly known as HCFA) Interim rule for Patient's Rights (effective Aug. 1, 1999), an LIP is required to evaluate the patient within one hour of the initiation of the restraint or seclusion.
JCAHO defines behavioral health care reasons as those that primarily protect the patient against injury to self or others because of an emotional or behavioral disorder. In contrast, the restraint standards for medical or surgical purposes apply when the primary reason for use directly supports medical healing.
According to JCAHO, the revision comes in response to the CMS clarification of the Interpretive Guidelines for Rule 482.13 (e-f) standards governing restraint for acute medical and surgical care and restraint and seclusion for behavior management. An Oct. 10, 2001 release addressed the issue:
A licensed independent practitioner is defined as any practitioner permitted by both state law and hospital policy as having the authority under his/her license to independently order restraints, seclusion, or medications for patients. This provision is not to be construed to limit the authority of a doctor of medicine or osteopathy to delegate tasks to other qualified health care personnel (i.e., physician assistants and nurse practitioners) to the extent recognized under state law or a state's regulatory mechanism. The licensed independent practitioner who conducts the in-person evaluation must be able to complete, within their scope of practice, both a physiological and psychological assessment of the patient.
The CMS recommends that hospitals have a written policy that comports with state law, delineating which licensed independent practitioners are permitted to order restraints or seclusion. Hospitals should not rely solely on JCAHO, but also on state law and the CMS in establishing hospital policies and procedures.
-- Krishna Lynch, RN, BSN, MJ
ASHRM JCAHO Liaison Task Force
Audio Conferences
Register with credit card at www.ashrm.org or (800) 775-7654.
May 21, 1-3 p.m. CT
Communicating About
Unexpected Outcomes and Errors
July 16, 1-3 p.m. CT
Conflict Resolution
Nov. 12, 1-3 p.m. CT
EMTALA
Modules of Barton Certificate in Healthcare Risk Management
Register with credit card at www.ashrm.org or call (312) 422-3980 to request a fax form.
April 27-28
Module III/Clinical Risk Management Chicago
April 29-30
Module IV/ Cents and Sense of Risk Management: Risk Financing, Workers' Compensation, and Safety & Security Chicago
May 1-2
Module V/ Survival Skills for the Risk Manager in the Organization
Chicago
June 8-9
Module I/ Healthcare Risk and Insurance Management: Components of a Fundamental Program Nashville Early bird cut-off: May 10
June 10-11
Module II/ Claims Management and Legal Issues for the Healthcare Risk Manager
Nashville Early bird cut-off: May 10
June 12-13
Module IV/ Cents and Sense of Risk Management: Risk Financing, Workers' Compensation, and Safety & Security Nashville Early bird cut-off: May 10
Sept. 27-28
Module II/ Claims Management and Legal Issues for the Healthcare Risk Manager
Seattle Early bird cut-off: Aug. 9
National Healthcare Risk Management Week
June 17-21
Theme: "Innovate Advocate Mediate." Special videoconference program titled "Team Risk: Building a Collaborative Approach" on June 18. Details TBA.
Annual Conference & Exhibition
Sept. 29-Oct. 2
Theme: "Safe & Sound in Seattle"
Seattle Early bird cut-off: Aug. 9
Application has been made to the following organizations to award the following continuing education credits: CPHQ, Nursing, Category II (Non-ACHE), Health Care Compliance Association (HCCA). ASHRM programs are approved for continuing education credit toward fulfillment of the requirements of ASHRM designations of FASHRM (Fellow) and DFASHRM (Distinguished Fellow) and toward CPHRM renewal.
ASHRM President Online Chats with Members
Third Wednesday of each month, 3-4 p.m. CT
(May 15, June 19, July 17, Aug. 21, Sept. 18, Oct. 16, Nov. 20, Dec. 18), at www.ashrm.org.
Dates and times for all programs subject to change. See the ASHRM Web site, www.ashrm.org, for details.
ASHRM FORUM
ASHRM Forum is the bimonthly bulletin of news and resources published by the American Society for Healthcare Risk Management of the American Hospital Association for ASHRM members and affiliated chapters. With editorial inquiries, please contact Joe Pixler at (312) 422-3987; jpixler@aha.org
© Copyright 2002 by the American Hospital Association. All rights reserved.
MEDIA CALL ON ASHRM FOR EXPERTISE AND VIEWS
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Public interest in patient safety and security continues to grow, as reflected in the number of media inquiries being fielded by health care risk managers. Here's a roundup of publications that have called on ASHRM for information and perspectives.
24/7 Magazine
ASHRM President Monica Berry and Executive Director Elizabeth Summy were primary sources for the March cover article of 24/7 Magazine titled "Risky Business." The publication, aimed at specialists charged with keeping health care technology ready "24 hours a day, 7 days a week," made a great effort to explain the importance of health care risk managers:
"While some biomedical technicians may believe that the hospital risk manager is nothing more than an administrator who buys insurance, the position is, in reality, much more complicated and much more important to the health care industry. Hospital risk managers are highly trained professionals who help keep the institution running efficiently while keeping costs down. They form an important part of the health care team, and rely on the cooperation and support of all hospital employees," article author James Arthur Anderson reported.
Captive Review
Michael Seitz, vice president of Risk Management, Fairview Health System in Minneapolis, authored a 1,000-word article in the April issue of Captive Review magazine. Captive Review is published quarterly for insurance professionals worldwide. Seitz assessed the developing relationship between captive insurance and health care providers, using Fairview's experience as an example.
"In the health care industry, the formation and use of captive insurance companies got its start in the 1970s. The main reason for the formation of this type of insurance vehicle for risk transfer was the start of the medical malpractice crisis," Seitz wrote. "With the present re-insurance market crisis impacting all forms of re-insurance, having the ability to raise the limits of the captive higher allows options that would not be available otherwise."
Business Insurance
Business Insurance, in a March 18 article headlined "Buyers seeking med mal options as rates skyrocket," told how medical malpractice liability insurance buyers are finding it necessary to explore alternative risk financing. Ms. Berry told the reporter about ASHRM members' experiences at their hospitals.
Triple-digit increases "are devastating to a hospital when we have so many huge reimbursement issues in respect to Medicaid and Medicare monies," Ms. Berry said. She noted that many ASHRM members were looking at captives. Given the marketplace today, "you've got to open the door to all options," she said, providing the conclusion to the article.
OR Manager
OR Manager, the monthly publication for operating room decision makers, quoted Ms. Berry in an April article analyzing the recent Olympus bronchoscope recall. Although Olympus issued recall letters on Nov. 30, 2001, the scopes continued to be used at hospitals that apparently were not aware of the recall. The situation raised questions about how recall information is relayed.
In the OR Manager article, headlined "What you should know about device recalls," Ms. Berry recommended that organizations have a policy and procedure that defines how recalls will be handled. The process "has to have one person to drive it," Ms. Berry said.
AHA News
The April 1 issue of AHA News gave prominent play to ASHRM's March 26 audio conference on risk management implications of JCAHO patient safety initiatives. The article, headlined "JCAHO plan uses safety performance measures to keep public informed," recapped highlights of the audio conference discussion, which was led by ASHRM faculty and a JCAHO representative.
Arizona
Educational topics will include "Protecting the Peer Review Privilege" and "Litigation Tools for Early Resolution" at the May 10 meeting of the Arizona Society for Healthcare Risk Management (AzSHRM).
More than 65 risk managers and credentialing professionals attended the Feb. 8 program on credentialing, which was presented by guest speakers Darcy Weirich, CMSC, and Calvin Raup, partner in a Phoenix law firm. Members had been encouraged to invite a representative from their organization's medical staff/credentialing department.
Southern California
In May, the Southern California Association for Healthcare Risk Managers (SCAHRM) returns to the Rancho Las Palmas Resort in Rancho Mirage for its annual education conference titled "United We Stand, Team Risk Management." Among scheduled speakers are Jack N. Singer, Ph.D., who'll give the keynote address on "Preventing Hardening of the Attitudes," and Monica Berry, president of ASHRM, who will speak on accountability for business success. General sessions will address matters with application to health care risk management, with breakout sessions focusing on specific issues, potential problem areas and practical recommendations. The president's gala follows the keynote dinner and address.
In the February membership meeting, Richard Bernard addressed the use of personal digital assistants in the health care field. In March, Rachel Zupa, MSW, and Robert Splawn, MD, gave a presentation on domestic violence reporting and screening. The topic of mediation was explored in April, with Robert Reid as the speaker.
Kentucky
The Kentucky Society for Healthcare Risk Management will sponsor Module I of the Barton Certificate in Healthcare Risk Management Program series Nov. 12 and 13 in Lexington. For details, contact Sherry Maddox: (502) 580-3864, smaddox@humana.com.
This is offered to all state chapters or ASHRM members who need to take Module I but are unable to attend the June date for Module I in Nashville.
Michigan
The Michigan Society of Healthcare Risk Management (MSHRM) will hold its 23rd annual meeting May 22-24 at the Amway Grand in Grand Rapids. Education session topics include patient safety initiatives, physician litigation stress, and disclosure of unanticipated outcomes. A golf outing, poster session, motivational speaker, awards presentations, and networking opportunities round out the program.
South Texas
The South Texas Society for Healthcare Risk Management held its quarterly meeting on March 8 at Seton Southwest Healthcare Center, Austin. The educational topic was "Vicarious Liability -- Expanding the Target." For details, contact Curtis Nolen: (210) 705-6025.
Virginia
The Virginia Chapter is promoting the second annual conference of Virginians Improving Patient Care and Safety (VIPC&S). The May 29 event is titled "Safe Health Care, Collaborating on Best Practices," and more than 400 health care leaders from throughout the state are expected. Keynote speakers will be Dr. Lucian Leape; Dr. James Bagian, director of the Veterans Health Administration's National Center for Patient Safety and former NASA astronaut; Suzanne Delbanco, executive director of the Leapfrog Group (to give the purchaser's perspective on patient safety); and John Nance of ABC News. For details: www.vipcs.org/conf.htm
Wisconsin
The Wisconsin Society for Healthcare Risk Management is presenting another year of educational offerings, member networking and cultivating strategies that support the various roles that risk managers fill. The fall 2001 conference, held at Sturgeon Bay, was an example of working and coming together to hear and learn about risk management and patient rights, and long-term care liability. A panel discussion about validation surveys was of special interest.
In May, members will focus on a session to help prepare for the CPHRM certification. The board of directors is planning for the fall conference and keeping members abreast of pertinent legislative changes. The quarterly newsletter is the link for all members to keep informed and knowledgeable of current topics.
CHAPTER CALENDAR
May
8-10
Southern California Association for Healthcare Risk Managers (SCAHRM). Annual Educational Conference, Rancho Mirage. Contact Kelley Woodfin: kwoodfin@universalcare.com
9-10
Virginia Chapter Annual Meeting, Richmond. Contact Anne Wood: furgursona@drmc.drhsi.org
10
Meeting of the Arizona Society for Healthcare Risk Management (AzSHRM). Contact Jody Streepy: jody.streepy@worldnet.att.net
17
WHCRMS annual meeting. Contact Becky Repp: brepp@phyins.com
22-24
Michigan Society of Healthcare Risk Management (MSHRM) 23rd annual meeting, Grand Rapids. Contact Bonnie Schreiber: bschreib@mhc.net
September
13-14
Virginia Chapter meeting, Charlottesville. Contact Anne Wood: furgursona@drmc.drhsi.org
Send chapter news, updates and event listings to Stephen Murphy, Manager, Chapter Development and Member Services, at smurphy@aha.org.
Updated chapter events are listed at www.ashrm.org (About Us/Chapters).
The Certified Professional Healthcare Risk Managers designation provides a credential based on a solid assessment that verifies a broad-based knowledge of risk management. Certification elevates professionals to elite status among peers in an increasingly competitive marketplace.
Congratulations to recent CPHRM achievers:
Jennifer Ann Athens, West Orange, NJ
Lori J. Atkinson, Johnston, IA
Darlene D. Day Bainbridge, Cuba, NY
Nancy R. Funt, New York, NY
Kathleen A. Greenough, Cypress, CA
Carla E. Jones, Amarillo, TX
Renee M. King, Hamilton, OH
Juliette M. Larsen, Ann Arbor, MI
Cathy Munoz, Dallas
Lori B. Notowitz, Portland, CT
Karol L. Wareck, Alto, MI
Debbie J. Wriedt, Yankton, SD
The Certified Professional in Healthcare Risk Management designation is offered through the American Hospital Association Certification Center.
To learn more, visit www.ashrm.org (Education/CPHRM Certification section).
PHYSICIAN OFFICE IS SETTING FOR NEW TOOL KIT
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Assessment and staff education needs unique to physician offices are handled in the latest in the ASHRM tool kit series.
Practice assessment checklists, handouts, forms, samples and an Internet resource list are included in the Physician Office Risk Management Tool Kit CD-ROM, released this month. In addition, an educational program includes training resources in seven slide presentations.
This tool kit was created for the various health care professionals who work in the physician practice area. Risk managers can use it to conduct an on-site survey of a practice for auditing purposes. Underwriters can use it to assess the insurability of a practice. The risk manager can also use this as a baseline tool to develop additional checklist items.
The abundance of assessment checklists assists in identifying potential risks. Checklists cover common office systems and practices that are known factors in malpractice claims They cover systems including reception, medical assisting and back office functions, medical records and release of information, and other common policies and procedures. The tool kit also can be used as a pre-assessment tool to identify potential risk areas.
In addition to risk assessment, the tool kit can be used for staff, board and physician education, self-study/self-assessment and orientation. It outlines talking points for a consistent message about risk management issues.
Key areas covered in the tool kit include principles of documentation for the office practice; what to report to the insurance claims representative; medical practice office systems risk prevention strategies; qualities of effective patient relations for office staff; and risks and strategies related to effective telephone communication.
Third in a series
The Physician Office Risk Management Tool Kit, like its predecessors, was developed by a task force of practicing risk managers who applied a wealth of experience.
The Informed Consent Tool Kit, available in hard copy with a floppy disk for customization, comprises a comprehensive set of educational features. Principles of informed consent, disclosure requirements, elements of disclosure, aspects of documentation of consent, and exceptions to the consent process are addressed. It's structured to provide training tools and includes easy-to-follow outlines, an educational program, sample consent forms, sample test questions and a complete bibliography.
The Risk Management Program Development Tool Kit CD-ROM incorporates policies and procedures, education and reports, plus practical advice on how to conduct a risk management assessment and some sample job descriptions. PowerPoint presentations illustrate techniques for the novice risk manager and provide updates for the experienced professional. Sample policies and procedures, event evaluations, patient complaint forms and employee injury report forms support the integration of risk management and quality improvement.
How to order
All three ASHRM tool kits are available at a special ASHRM member price of $95 each; $125 to non-members.
Order at www.ahaonlinestore.com or (800) 242-2626.
Product catalog numbers:
Physician Office Risk Management Tool Kit 178931, Risk Management Program Development Tool Kit 178554, and Informed Consent Tool Kit 178930.
MONOGRAPH LOOKS AT RISK FINANCING CRISIS
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The risk financing crisis is addressed in the new ASHRM monograph "Perspectives on the State of the Insurance Market (and answers to health care risk managers' million-dollar questions)."
The paper brings together the insights of insurers, brokers and risk managers in a Q&A format that risk managers can share with their boards and executive leadership.
"Perspectives on the State of the Insurance Market" can be downloaded at www.ashrm.org (Hot Topics section).
NEW INCENTIVES ADD INTEREST TO CHAPTER RECOGNITION PROGRAM
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New financial incentives to encourage early participation are featured in the 2002 Chapter Recognition Program.
Achievements in the ASHRM chapter community are highlighted annually in the program, administered by the Chapter Resources Task Force. The goal of the program is to advance the field of health care risk management by promoting significant achievements of ASHRM's affiliated chapters.
As in the past, chapters may submit an abstract and a poster presentation describing a project or special achievement. To share their wealth of experience, participating members can each make a short presentation Sept. 28 at the Chapter Leadership Development Workshop before ASHRM's Annual Conference & Exhibition in Seattle. Abstracts will be available on the ASHRM Web site in September and posters will be displayed prior to the Sept. 29 chapter lunch in Seattle. The submission that best presents and achieves the program criteria will be announced during the conference.
The winning submission will receive $500. As an added incentive this year, the first 15 affiliated chapters that submit abstracts that are followed by a poster submission will receive a check for $100.
"This is an exciting opportunity for our affiliated chapters to illustrate their wonderful achievements," says Margaret Hambleton CPHRM, Regional Director, Corporate Compliance and Risk Management, Catholic Healthcare West, Pasadena, CA. In 2001, when Ms. Hambleton was president-elect of the Southern California Association for Healthcare Risk Management (SCAHRM), the chapter earned an outstanding achievement prize for its risk management education enhancement project. "There was a great sense of achievement within the chapter," Ms. Hambleton says. "It was very encouraging to be acknowledged."
Adds ASHRM President Monica Berry, active in the Illinois chapter: "I strongly encourage chapters to participate. It is an opportunity to recognize and appreciate the important contribution that chapters make to the development of the risk management profession." Involving chapter members in this program also fosters leadership within the chapter, she notes.
Now is the time to prepare submissions:
- Include the Chapter Recognition Program on the agenda for your next chapter meeting
- Appoint a task force or leader to coordinate your entry
- Review the program criteria
- Develop a timeline to prepare the abstract and poster presentation
- Reflect on your chapter's activities and decide on what project or achievement you wish to share.
Abstracts (no posters) should arrive at the ASHRM office by Aug. 23. Please indicate on the abstract if your chapter wishes to make a short presentation during the Chapter Leadership Development Workshop. Chapter members should bring their poster to the Annual Conference & Exhibition.
For details on this year's program and to view the results of last year's program, go to www.ashrm.org (Chapters/About Us).
Contact Stephen Murphy, Manager, Chapter Development and Member Services, at (312) 422-3988, or by e-mail at smurphy@aha.org.
Address.
ASHRM
One North Franklin
28th Floor, Chicago, IL 60606.
Advocacy/Legislative & Regulatory Agenda.
Contact Pamela Para at ASHRM.
Annual Conference.
Educational sessions, social events, trade exhibition and excellent networking opportunities. Seattle / Sept. 29-Oct. 2, 2002; Nashville / Nov. 2-5, 2003; Orlando/Oct. 17-20, 2004. Call (312) 422-3980.
ASHRM Forum.
Bimonthly bulletin of news and resources for members only. For classified advertising placement or information, call (312) 422-3980. With editorial concerns, contact Joe Pixler at ASHRM.
Audio conferences.
Convenient and cost-effective educational seminars for further education offered via telephone Contact Pamela Para at ASHRM.
Business hours.
The ASHRM office is open 9 a.m.-4:30 p.m. Central Time Monday through Friday. Closed New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving (and next day), Christmas Eve and Christmas Day.
Certificate Program.
Five-module, educational program offered regionally. Formally named the Barton Certificate in Healthcare Risk Management Program. Call (312) 422-3980 or visit the Education/Modules section at www.ashrm.org.
Certified Professional in Healthcare Risk Management (CPHRM).
American Hospital Association Certification Center (AHA-CC) offers the CPHRM certification to those who pass a proficiency examination. Applications and information may be obtained by calling Applied Measurement Professionals, Inc. at (913) 541-0400. For details about AHA's certification programs, contact Maribeth Casey, AHA-CC Executive Director, (312) 422-3715, mcasey@aha.org.
Chapter Development Assistance.
Written guidelines, forms and informal consultation on procedures for organizing a state or metropolitan health care risk management chapter. Contact Stephen Murphy at ASHRM.
Chapter Rebate Program.
Affiliated chapters receive $10 for each member who joins ASHRM through that chapter. Contact Stephen Murphy at ASHRM.
e-News.
Weekly e-mail news briefing informing ASHRM members of key technical, public policy, regulatory and accreditation issues of interest to the health care risk management profession and related ASHRM advocacy activities. With editorial concerns, contact Stephen Murphy at ASHRM.
Educational Seminars.
Co-sponsored with other professional organizations. Call (312) 422-3980 or visit the Education section at www.ashrm.org.
Fax-on-Demand.
Bulletins on upcoming events, membership, certification program and ASHRM publications, Call (800) PMG-FAX4 / (800) 764-3294 to have items or an index of all items available faxed to you, or visit the Highlights section at www.ashrm.org.
Journal of Healthcare Risk Management.
Peer-reviewed quarterly journal of scholarly articles and research on clinical, legal and financial risk management issues. Circulation of 4,500. For information concerning editorial content and advertising placement, contact Joe Pixler at ASHRM.
Mailing List.
Names and addresses of ASHRM's 4,300+ members are available for rental. Contact Grecelda Buchanan at ASHRM. Member e-mail addresses are not sold.
Membership Directory.
Addresses, phone and fax numbers, and e-mail addresses of ASHRM members accessible to members only. Members can update their own entries. The directory can be found in the Discuss section of the Web site. With technical inquiries, contact Dawn Porter at ASHRM.
Monographs.
Scholarly papers on focused subjects in risk management. Contact Joe Pixler at ASHRM.
Professional Recognition Program.
Created to formally acknowledge individual achievement of professional excellence in health care risk management. Designations are Fellow (FASHRM) for superior achievement and Distinguished Fellow (DFASHRM) for outstanding achievement. Call (312) 422-3980.
Publications.
Books, booklets, conference proceedings and reference articles, all for sale at member discounts. For a catalog or to place an order, call (800) 242-2626 or visit the AHA On-line Store at www.ahaonlinestore.com.
Technical questions about Risk Management.
Contact Pamela Para at ASHRM
Tool kits.
Instructional, informative and adaptable resources on informed consent, physician office risk management and risk management program development. Contact Stephen Murphy at ASHRM.
Web site.
Located at www.ashrm.org.
Updated daily.
With inquiries regarding content, contact Joe Pixler at ASHRM. With technical inquiries, contact Dawn Porter at ASHRM.
STAFF
Grecelda Buchanan
Administrative Assistant
(312) 422-2675
gbuchanan@aha.org
Sara Haase
Manager, Meetings and Exhibits
(312) 422-3983
shaase@aha.org
Stephen Murphy
Manager, Chapter Development and Member Services
(312) 422-3988
smurphy@aha.org
Pamela Para
Director, Professional and Technical Services
(312) 422-3982
ppara@aha.org
Joe Pixler
Manager, Communication and Publications
(312) 422-3987
jpixler@aha.org
Dawn Porter
Manager, Centralized Web Services
(312) 422-3808
ashrm@aha.org
Elizabeth Summy
Executive Director
(312) 422-3989
esummy@aha.org
Kimberly Williams
Administrative Assistant
(312) 422-3979
kwilliams@aha.org
Office fax
(312) 422-4580
