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Why Incident Investigations Fail to Improve Patient Safety
Patrice L. Spath and William F. Minogue, M.D.
Rather than look to the next big quality improvement technique, make sure you’re getting the most out of the one you’re using.

Change the Model
Joe Flower
You need primary care physicians. Hire them, buy practices and join the retail clinic movement.

In Case You Missed It:

Emulating Mayo
Dan Beckham

The Nursing Residency
Charles Krozek, R.N.

Emotional Learning
Michael E. Frisina

Developing a Culturally Competent Workforce, Part Two
Phillip E. Jackson

Making Widespread Changes—Gently—in Health Care
Deborah Bohr and Cynthia Hedges Greising

Developing a Culturally Competent Workforce, Part One
Phillip E. Jackson

Personal Assistance
Tillie Hidalgo Lima

Atul Gawande, M.D.: Surgeon, Policy-maker, Writer
David Ollier Weber

Prophecy’s Pitfalls
David Ellis

Surf, Turf and the Future of Primary Care
Emily Friedman

H&HN Online Editor: Richard Hill